You can top up Bank Uralsib cards free of charge with cash via ATMs of Uralsib without amount limits and via partner ATMs
• up to RUB 75,000 total per month free of charge at Alfa-Bank and Raiffeisenbank ATMs (at Raiffeisenbank ATMs, only MIR cards can be topped up)
• up to RUB 100,000 per month free of charge at VTB ATMs
If the threshold amount for free cash deposits at partner ATMs is exceeded, a fee of 1.5% of the excess amount will be charged
At ATMs of third-party banks, a fee of 1.5% of the deposit amount will be charged (but not less than RUB 99 )
You can withdraw cash in rubles from a Bank Uralsib card without a fee at ATMs of Bank Uralsib and partner banks*: VTB Bank (PJSC), Alfa-Bank and Raiffeisenbank (the list can be уточнить in this section, as well as through the Contact Center or Bank Uralsib branches).
* No cash withdrawal fee is charged at partner bank ATMs for transaction amounts up to RUB 300,000 per month (inclusive); above RUB 300,000 per month, 2% of the excess amount, but not less than RUB 299
When withdrawing cash at ATMs and Cash withdrawal points operated by third-party banks, in addition to the fee charged by Bank URALSIB, a fee charged by the bank that owns the Cash withdrawal point or ATM may also be withheld.
Cash withdrawal limits for a card are set depending on the card category. Please review your card’s tariffs & fees on the bank's website.
The most convenient way to withdraw cash is through ATMs of Bank Uralsib and more than 25,000 ATMs of our partners: VTB Bank (PJSC), PJSC Gazprombank, JSC Raiffeisenbank and Alfa-Bank
Information about ATM addresses and opening hours is available on the bank's website, as well as at Bank Uralsib branches.
When withdrawing funds from ATMs other than those of Bank Uralsib and partner banks, a fee is charged in accordance with the Tariffs & fees of Bank Uralsib.
As of September 9, 2024, the following changes to the cash withdrawal terms for debit cards at third-party ATMs have come into effect:
For all debit card tariffs for individuals:
Under service package tariffs:
Under tariffs for payroll cardholders of PJSC "BANK URALSIB":
Please follow a few simple rules when withdrawing cash using your card:
If you believe that fraud has been committed against you or that your PIN code has become known to someone else, be sure to contact the Contact Center of Bank Uralsib and block your card.
Now, when making purchases using your debit card, you can receive cash without visiting ATMs. This service is available to all holders of MIR debit cards.
How it works:
1. Before paying by card, state the amount of cash withdrawal* (the one-time cash withdrawal limit is 5,000 rubles).
2. Make a purchase for any amount and enter your PIN to complete the transaction.
3. Receive your purchase, cash, as well as receipts confirming the purchase and withdrawal.
*The service is provided for MIR Payment System cards by a merchant establishment subject to technical capability (more details here).
Information on fees for cash withdrawal at purchase is available in the Tariffs & fees section
In Russian rubles, US dollars, and euros, but this depends on the tariffs & fees for your card.
There is no functional difference between personalized cards and instant cards. Instant cards are issued and provided to the client on the day of application. The client's name is not indicated on an instant card.
You can block your card in several ways:
Via Uralsib Online
To block the card, select the card you are interested in and click the "Block card" button. Depending on the type of block, the card may be blocked temporarily (with the option to unblock it via the web version or mobile app of Uralsib Online) or permanently (with subsequent reissue at a bank branch).
Temporary card blocking is possible for the following reasons:
After a temporary block, you can always unblock the card in Uralsib Online or by visiting the nearest bank branch with your passport.
Permanent card blocking is possible for the following reasons:
After permanent blocking, the card cannot be unblocked in any way, only reissued. To issue a new card, you need to visit the nearest bank branch with your passport.
By calling the bank
You can also block the card by contacting the bank at the following phone numbers:
8 (800) 250-57-57 (within Russia);
+7 (495) 723-77-21,+7 (495) 723-78-21 (Moscow);
+7 (347) 2-519-519 (Ufa).
When calling, inform the operator about the loss of the card and, if possible, provide the card number and expiry date. Ask for the surname and first name of the operator who accepted your report. Confirm your request with a written application at any nearest bank branch. The card will be blocked immediately after your call. Try to contact the bank at the very moment you discover the card is missing. In the event of a delayed notification, The bank shall not be liable for card transactions made without your knowledge. After blocking, the card cannot be unblocked in any way, only reissued. To issue a new card, you need to visit the nearest bank branch with your passport.
You can always unblock your card yourself in the web version and mobile app of Uralsib Online if the card was temporarily blocked by you.
To unblock it, simply open the blocked card, select “Unblock card”, and confirm the transaction with a one-time SMS password. If the card was blocked permanently, it cannot be unblocked by any means and can only be reissued. To issue a new card, you need to visit the nearest bank branch with your passport.
Immediately report this to The bank by calling:
8 (800) 250-57-57 (within Russia);
+7 (495) 723-77-21,+7 (495) 723-78-21 (Moscow);
+7 (347) 2-519-519 (Ufa).
Inform the operator that the card has been lost and, if possible, provide its number and expiration date. Please note the surname and first name of the operator who accepted your report.
Confirm your request with a written application at any office of The bank.
The card will be blocked immediately after your call. Please try to contact us as soon as you discover the card is missing. In the event of delayed notification, The bank shall not be liable for card transactions made without your knowledge.
After the card is blocked, it can no longer be used, and you will need to contact the bank branch where you submitted the application form to open the card account and issue the card in order to issue a new card to replace the lost one.
If you disagree with a card transaction, you may:
- submit an inquiry regarding disagreement with the transaction on The bank's website https://www.uralsib.ru/napishite-nam
or
- contact a branch of The bank within the card issuance branch network to obtain an Account statement and submit a claim of disagreement with the transaction
or
- call the hotline at 8 800 250-57-57
8 800 200-55-20 for calls within Russia
To prevent fraudulent transactions in Uralsib Online, as of December 23, 2015, functionality for verifying the authenticity of the SIM card to which one-time passwords are sent is being put into operation. This functionality will help prevent fraudsters from attempting to gain access to your accounts using a duplicate SIM card.
The following restrictions apply to payments and transfers to third parties:
If you have received a copy of a SIM card (due to the loss, misplacement, or damage of the previously used one), to remove the limit restrictions you need to contact the nearest bank branch with your passport. The staff will make changes to your account.
If you have not received a copy of a SIM card, we recommend contacting your mobile operator to block the duplicate SIM card. Alternatively, at a bank branch you can change your mobile phone number and purchase a one-time key generator (GOK).
The following limits apply to high-risk transactions confirmed by an SMS password:
The following limits apply to low-risk transactions confirmed by the password used to log in to Uralsib Online:
The following limits apply to transactions confirmed by the GOK device:
Make sure that your computer is not infected with any viruses. Install and enable antivirus software, and try to keep it updated regularly. Only regular updates of antivirus software will allow you to detect and prevent the appearance of a virus in a timely manner.
It is recommended to use software that monitors and combats Spyware. Spyware is a type of software that attempts to record your keystrokes and transmit them to third parties.
The use of a virtual keyboard when entering your password at all stages of working with the Uralsib Online web version is strongly recommended. Using a virtual keyboard will help avoid password compromise if your PC is infected with Spyware.
It is recommended to use a firewall when accessing the Internet or to install a personal firewall on your computer. When using a firewall, unauthorized access to your computer system via the Internet will be significantly hindered or prevented.
Use software (operating systems, applications) from verified and reliable sources. Refrain from using and installing software from unverified sources.
If you connect via a modem, please pay attention to the number being dialed. If you detect a mismatch in the number, delete the number unknown to you.
Configure your browser so that its cache settings do not allow confidential pages (SSL) to be stored.
Monitor your email, do not open messages from unknown senders, and do not disclose your personal data. Never open suspicious files sent to you by email. Do not reply to emails that allegedly on behalf of the bank ask you to provide personal information. Never follow links in such emails (even to the bank's website), as they may lead to fraudulent websites.
Check the addresses of the websites you connect to, as fraudsters may use similar names to create fraudulent resources.
Avoid using Internet resources of questionable content; they are often created specifically to obtain information about bank cards and subsequently use it unlawfully.
Make purchases only from your own computer; do not use Internet cafés or other publicly accessible means where spyware programs that record the confidential data you enter may be installed.
Choose non-trivial passwords that are not related to your date of birth or other personal data. If possible, choose alphanumeric passwords. Do not write down passwords or disclose them to anyone. If you are afraid of forgetting your password, devise a recording system that is understandable only to you (for example, in the form of a phone number or an address in your phone book).
The bank never sends emails requesting confidential information or containing computer programs.
If you have received an email sent on behalf of the bank whose content raises suspicion, or if someone contacted you by phone on behalf of the bank asking you to install certain software, please contact the bank's support service to clarify the situation. Always use the bank support services' contact information provided in official sources of information, and do not use the contact information provided in the received email or obtained during a phone conversation.
Any electronic messages sent from free Internet email services (@mail.ru, @yandex.ru, @rambler.ru, @gmail.com, @yahoo.com, etc.) are not mail sent by the bank.
To change your phone number, please contact the nearest bank branch. You must have an identity document with you, or change the number yourself via the nearest ATM.
At the bank branch, you will be provided with an application form to set a phone number for the 3D-Secure service. The changes will take effect in the 3D-Secure service on the next calendar day.
Dear clients!
Bank Uralsib informs you of cases in which bank card holders receive SMS messages sent by fraudsters containing information about card blocking and similar matters, with a request to call back to unblock the card, usually using the phone number specified in the SMS message. During further communication, the fraudsters ask for confidential information: personal data (Full name, card numbers, the three-digit CVC/CVV security code, PIN code, etc.).
Bank Uralsib informs you that the bank does not send such messages!
In this regard, we strongly urge you to be attentive and vigilant when receiving various SMS messages and calls regarding the use of bank cards:
When you hand over your card for payment (especially in cafes and restaurants), Bank Uralsib recommends that you do not let the card out of your sight.
Clients of our bank can activate the “Notification Service” and instantly find out when and how much money was debited from the account, and upon receiving suspicious debit notifications, immediately take steps to block the card.
For information security purposes, you cannot perform these actions on your own.
The bank reviews card transactions and identifies suspicious ones.
If transactions carry a high risk, the card may be blocked. This is necessary so that the bank and the client are not involved in criminal schemes. Blocking the card is not a refusal to process a transaction; transactions can be carried out at a bank branch.
The card will be unblocked if the suspicions are removed.
A card may be blocked if the bank requested documents but did not receive them from the client within the установленный срок. Sometimes a card may be blocked simultaneously with the request for documents. The bank sends an SMS about the fact of the card block.
For prompt unblocking of the card, please provide documents confirming the transparency of the transactions performed to the email address service.zapros@uralsib.ru.
If you are ready to explain the nature of the transactions performed and confirm them with documents, the bank's suspicions will be removed, and you will continue using the card.
Send to the bank documents confirming the lawful purpose and substance of the transactions being carried out, and wait for the results of their review.
The documents must be sent to the email address: service.zapros@uralsib.ru.
If the documents are provided and confirm the lawfulness of the transactions, following the results of their review the bank will unblock the card. The card will not be unblocked if, after reviewing the documents, the bank has made a negative decision.
Usually the following documents are required:
If you are an individual entrepreneur and transfer money to your personal account, documents related to the individual entrepreneur's business activities will also be required.
The documents must be sent to the email address service.zapros@uralsib.ru
If the bank does not receive the documents, it will still have suspicions that the client's transactions are related to money laundering. In such a case, the bank may refuse to carry out the transaction and recommend closing the account.
By following these rules, you will not be involved in criminal schemes.
The review period for documents is 10 business days.
For additional information, you can contact the chat in Online banking or call the Contact Center at 8 800 707 0177.
On March 26, 2022, the law came into force, introducing changes to the taxation procedure for interest income on bank deposits and accounts of individuals.
Now you will not have to pay Personal Income Tax (PIT) on interest income received in 2021 and 2022. Also, the tax on interest income received starting from 2023 onward will be calculated differently.
Income received in the form of interest during the year in aggregate on deposits and accounts in all banks in Russia is subject to taxation, provided that this income exceeds the tax-free minimum amount. Accounts should be understood to include savings and card accounts on which interest is expected to accrue on the balance.
In 2022, clients were to pay tax for the first time on income received on deposits and accounts in 2021 if this income exceeded the amount of the tax-free minimum.
The tax-free minimum amount was calculated as follows:
RUB 1 million was multiplied by the key rate of the Bank of Russia effective as of January 1 of the
year in which the income was received.
At the beginning of 2021, the Bank of Russia key rate was 4.25%. Accordingly, the
minimum not subject to tax was RUB 42,500. Personal Income Tax (PIT) at a rate of 13% had to be paid in 2022 on
interest income exceeding this amount. As of
January 1, 2022, the Bank of Russia key rate was 8.5%, therefore in 2023 the tax-free
minimum would have amounted to RUB 85,000.
Now you do not need to pay Personal Income Tax (PIT) on interest income received in 2021 and 2022, even if this income exceeds RUB 42,500 and RUB 85,000 respectively.
Tax will have to be paid on interest income from deposits and accounts received in 2023, but the taxable base will be calculated differently. Instead of the Bank of Russia key rate set on the first day of the year, the maximum key rate among those effective on the first day of each month in the tax period will be taken into account.
Suppose the Bank of Russia key rate remains at 10% throughout 2023 and only as of December 1, 2023 amounts to 11%. In this case, 13% Personal Income Tax (PIT) will have to be paid on the amount of interest income exceeding RUB 110,000 (RUB 1 million × 11% = RUB 110,000).
This calculation method is more advantageous, since in the event of a sharp increase in the key rate and rates on deposits, the income not subject to Personal Income Tax (PIT) will also increase.
Income from foreign currency deposits and accounts is added to income from ruble-denominated ones. Income in the form of interest in foreign currency is converted into rubles at the official exchange rate of the Bank of Russia effective on the date of payment.
For all categories of individuals, tax accrual in relation to this income is carried out according to a uniform scheme; no benefits are provided.
*if an individual's income for the tax period (calendar year) exceeds RUB 5 million, then the tax rate on the excess amount will be 15%.
3 categories to choose from
Every month, select and confirm 3 categories out of 5 offered in your Uralsib Bonus personal account in the “Favorite Categories” section and pay for purchases with Uralsib cards. Bonus rubles will be credited immediately after the transaction is processed (on average, this takes about 3 days).
up to 30% with partners
Receive an additional up to 30% in bonus rubles at stores and services available in your Uralsib Bonus personal account in the “Online Partners” section
More details in the Uralsib Bonus section.
You can order a card with cashback and free servicing in two ways. You can apply for a free card with courier delivery. Our representative will contact you to confirm the address and a convenient delivery time. The courier will take this into account and deliver your card.
If you need to get the card as quickly as possible, collect it from a bank branch yourself. To do this, find the nearest branch and bring your documents to present them to a bank employee.
If you arranged courier delivery of the card, you need to set the PIN code yourself.
This can be done in several ways. Register at online.uralsib.ru or open the bank's app. Find your card on the main screen. Tap it, select “About the card” and “Change PIN code”.
If you do not have access to the app, you can set the PIN code via an ATM or by calling the bank's toll-free hotline: 8 800 250 57 57. Follow the voice menu prompts. Enter the last four digits of your card and set a new PIN code.
The bank calculates interest daily based on the actual account balance at the beginning of the day. The accrued funds will be credited to your balance every month on the card opening date. If the payment date falls on a weekend or holiday, you will receive the interest on the first business day after it.
A card can be issued for children over 6 years old.
If the child is under 18 years old, only the issuance of an additional card linked to the parent’s/guardian’s account is possible.
From the age of 18, you can issue your own debit card in your name using your passport.
A card for children is a full-featured debit card. A child can use it to pay for school meals, purchases in stores (including online), service subscriptions, and withdraw cash from ATMs.
A parent/guardian can track spending, set limits, and top up the card in the Uralsib Online app for cards issued to children under 14.
· Child's passport.
· Parent's/guardian's passport.
· Parent's/guardian's consent to open an account.
· Birth certificate.
· Guardianship documents (in the case of guardianship).
· The child's personal presence is mandatory.
When issuing a card for a child under 18, we open an additional card linked to the parent's/guardian's account. The account holder to which the additional card is linked can track expenses, set limits, and top up the card in the Uralsib Online app.
From the age of 18, you can apply for your own debit card using your passport. The client will be the account holder and will be able to independently track expenses, set limits, and top up the card in the Uralsib Online app.
The cost and terms of maintenance are provided in accordance with the tariffs & fees of the selected product.
The card can be applied for by visiting a bank branch with a passport and the child's birth certificate. The presence of a parent/guardian will also be required (in the case of guardianship, guardianship documents must also be provided).
The card can be applied for in one visit.
· Parent's/guardian's passport.
· Birth certificate.
· Guardianship documents (if applicable).
· The child's presence is not required
Paying for goods and services with a contactless bank card with a chip is a simple, fast, and secure way to make purchases.
First, make sure that the terminal in the store supports contactless payment. It usually has an icon in the form of radio waves or the words “Contactless payment”.
Hold the contactless payment card near the terminal. It is enough to hold it near the reader at a distance of up to 4 cm. Wait for the sound signal and payment confirmation on the terminal screen. Take your receipt.
If the terminal does not read your card, try holding it near the other side of the terminal or changing the angle of the card. If this does not work, ask the cashier for assistance.
Everything depends on how you applied for the card. If you ordered it on the website and chose courier delivery, we will deliver your card the next day.
If you applied for it at a bank branch, the card can be received within 15 minutes.
3 categories to choose from
Each month, select and confirm 3 categories out of 5 offered in your Uralsib Bonus personal account in the “Favorite Categories” section and pay for purchases with Uralsib cards. Bonus rubles will be credited immediately after the transaction is processed (on average, this takes about 3 days).
up to 30% with partners
Receive an additional up to 30% in bonus rubles at stores and services available in your Uralsib Bonus personal account in the “Online Partners” section
More details in the Uralsib Bonus section.
This limit is set by the acquirer and does not depend on the issuer. Therefore, it is not possible to specify the exact amount.
A bank card for a self-employed person can be ordered in two ways. Visit the nearest bank branch and bring the required documents with you.
Fill out the online application form on our website. Provide your details: Full name, phone number, email address, and date of birth. Submit your application and wait for a call from an operator. They will answer all your questions and help you apply for a bank card.
You can receive the issued physical card in several ways:
If you ordered the card through the bank's official website and chose courier delivery, you will receive it the next day.
3 categories to choose from
Every month, select and confirm 3 categories out of 5 offered in the Uralsib Bonus personal account in the “Favorite Categories” section and pay for purchases with Uralsib cards. Bonus rubles will be credited immediately after the transaction is processed (on average, this takes about 3 days).
up to 30% with partners
Receive an additional up to 30% in bonus rubles at stores and services presented in the Uralsib Bonus personal account in the “Online Partners” section
Learn more in the Uralsib Bonus section.
If you ordered the card online, you will learn its details immediately after your application is approved. In other cases, the details will become available after you receive the plastic card at the branch.
The "Notification Service" costs ₽129 per month. No fee is charged for the first month.
This is an information service under which notifications from the bank will be sent only as Push notifications (pop-up notifications).
At present, the service is available in the Android app and in the Uralsib Online web version. The service is temporarily unavailable for iOS.
You can disable the service in Uralsib Online.
You can also do this at any The bank branch.
No fee is charged for this service.
Push (pop-up notifications) are notifications displayed on a smartphone screen; to receive them, you must have an active Uralsib Online account and the bank's mobile app.
This depends on which service is connected:
"Notification Service" — if we cannot deliver a Push notification (pop-up notification), we will send an SMS.
"Notification Service Light" — if we cannot deliver a Push notification (pop-up notification), the notification will be saved in Uralsib Online.
To activate the "Notification Service" in Uralsib Online, you need to select the required card -> Management -> Services
You can also activate the "Notification Service" at The bank's Branches.
To connect the "Notifications Service Start" in Uralsib Online, you need to select the required card -> Management -> Services
You can also connect the "Notifications Service Start" at the Bank's branches.
Received Push notifications (pop-up notifications) are displayed and saved in Uralsib Online; to view them, tap the "bell" on the home screen.
This is an information service under which notifications from the bank will be sent as Push notifications (pop-up notifications), and if there is no internet connection, we will send SMS.
Contactless payment on a debit card needs to be activated.
Option 1:
Option 2:
To start using the Pribyl debit card, complete a few simple steps:
1. Register in the app
After the card is delivered, you will receive an SMS stating that you can register in the Uralsib Online app. Download it and complete registration using your phone number and card number.
2. Set a PIN code
This must be done in the app under the “About the card” section. You can also call the bank’s hotline at 8 800 250 57 57 to set the PIN code.
3. Activate contactless payment
This can be done at an ATM by inserting the card and requesting your balance. Another way is to insert the card into the terminal when making a purchase in a store and enter the PIN code. After that, contactless payment will be activated.
You can get the «Pribyl» debit card with courier delivery as quickly as possible.
1. Choose a method:
2. Complete the application. Provide the required personal details and phone number.
3. Enter the delivery address. The courier will bring the card to your home or office
Any bank card may be used only by its holder. There are several reasons for this. Transferring the plastic card to another person increases the risk of fraud. The bank cannot unambiguously identify the cardholder’s identity, which may lead to unauthorized transactions.
In addition, transferring the payment instrument to another person means disclosing its personal data, which violates confidentiality rules.
In addition, when applying for the plastic card, the client enters into an agreement with the bank that sets out the terms of its use. One of the clauses usually states that the card is intended for use only by its holder.
You can receive an instant-issue bank card on the day of application via courier or at a Uralsib branch. However, the bank reserves the right to change the timeframes if necessary.
After receiving the plastic card, wait for an SMS stating that you need to set a PIN code. This can be done in two ways:
To do this, go to online.uralsib.ru or open the bank's app. Select your card on the main screen. Go to the "About the card" section and click "Change PIN code". Follow the on-screen instructions.
Call the bank's toll-free hotline at 8 800 250 57 57. Set a new PIN code by following the operator's instructions.
You can activate contactless payment after confirming your phone number and setting a PIN code. To do this, insert the card into an ATM of any bank, enter the PIN code and request the balance.
You can also make a purchase in any store where a terminal is installed. Insert the card into it, enter the PIN code when prompted, and pay for the goods. Immediately after that, contactless payment will be activated.
To do this, complete the application form on the website. Provide your Full name, phone number, email address, and date of birth. If you want to submit your application faster, complete it through Gosuslugi. To do this, you must have an activated profile on the portal.
If you selected courier delivery, we will deliver your card the next day. You can choose any time and place for the meeting.
We calculate interest on the balance in your account every day. The accrued funds are credited to your account every month. If the payment date falls on a weekend or public holiday, you will receive the interest on the first business day after it.
The interest rate depends on your spending in the previous month. The more you spend, the higher the rate.
You will not have to go anywhere, as everything can be done online. Per month, you can transfer up to 100,000 rubles free of charge via the Faster Payments System (SBP). The transfer is credited instantly.
The easiest way to top up a card is to transfer funds from a card of any bank through Uralsib Online.
How to top up the card:
You can always contact us and find out the information you need.
For calls from Moscow
+7 495 723-77-77Free across Russia
8 (800) 250-57-57