SMS fraud

Dear clients!

Bank Uralsib informs you of cases in which bank card holders receive SMS messages sent by fraudsters containing information about card blocking and similar matters, with a request to call back to unblock the card, usually using the phone number specified in the SMS message. During further communication, the fraudsters ask for confidential information: personal data (Full name, card numbers, the three-digit CVC/CVV security code, PIN code, etc.).

Bank Uralsib informs you that the bank does not send such messages!

In this regard, we strongly urge you to be attentive and vigilant when receiving various SMS messages and calls regarding the use of bank cards:

• do not call back a mobile number (for feedback, the bank usually provides cardholder support service phone numbers or toll-free federal numbers 8-800-; these phone numbers can be found on the bank’s official websites);
• even if you are sure that you are speaking with a bank employee, do not disclose all bank card details (the three-digit protection code, the CVV2/CVC2 security code, PIN code); only the card number may be provided;
• if an SMS message about card blocking is indeed received from the bank, the text of the message indicates the first and last 4 digits of your card number. Fraudsters’ SMS messages do not indicate the card number because it is unknown to them!
• information on the formats of SMS messages sent by the bank as part of the SMS service (providing the cardholder with information on transactions made using the card in the form of SMS notifications to mobile phones of Russian GSM operators) is provided in the “Terms of information by open joint-stock company Bank Uralsib access to the SMS service for holders of international bank cards of the payment systems Visa Inc. and Mastercard Worldwide”, which can be reviewed at the bank’s office or on the official website of Bank Uralsib.