What should I do if my card is lost?

Immediately report this to The bank by calling:
8 (800) 250-57-57 (within Russia);
+7 (495) 723-77-21,+7 (495) 723-78-21 (Moscow);
+7 (347) 2-519-519 (Ufa).

Inform the operator that the card has been lost and, if possible, provide its number and expiration date. Please note the surname and first name of the operator who accepted your report.

Confirm your request with a written application at any office of The bank.

The card will be blocked immediately after your call. Please try to contact us as soon as you discover the card is missing. In the event of delayed notification, The bank shall not be liable for card transactions made without your knowledge.

After the card is blocked, it can no longer be used, and you will need to contact the bank branch where you submitted the application form to open the card account and issue the card in order to issue a new card to replace the lost one.