Uralsib Online

As of March 27, 2024, due to certificate replacement, versions of Uralsib Online downloaded before February 2024 have stopped working. The app will not open or will display an error after an authorization attempt.

If your Android app has stopped working, update it to the latest version in RuStore, Galaxy Store, NashStore, App Gallery (for Huawei and Honor phones without Google services) or install the file (apk) from our website. After the update, you will be able to use the app as before.

If your iPhone app no longer works, set up the web app. Video setup guide . 

Access to managing your money remains available via the Uralsib Online web version of online banking on any modern device through a browser.

To sign in to the web version, go to the page, enter your phone number and password. If you forgot your password, you can restore it after entering your card or account number and mobile phone number, or use remote access recovery via a phone call if you do not have a card or account number.

If you registered for Uralsib Online through a phone or computer browser, you signed in to online banking without a login, using only your phone number. To find out your login, go to Settings → App sign-in. You can also change it there.

In the app or web app, the Settings menu is located in the More section, in the bottom-right corner of the screen.

How to set up autofill for iOS

1. Open Settings and enter Password Autofill in Search
2. Find online.uralsib.ru and select it  
3. Tap Edit → in the Username field, enter your login → Done  

How to set up autofill for Android

1. In the Chrome browser, tap the 3 dots in the upper-right corner of the screen and select Settings
2. Go to Google Password Manager → find uralsib.ru
   
3. Tap Edit → in the Username field, enter your login → Save
   

If the Uralsib Online app was already installed on your old iPhone, you can transfer it to the new one.

Download the detailed instructions

Transfers by phone number are provided by the Faster Payments System (SBP). In the “More” section, you can select the account for crediting and debiting, and also designate Uralsib as the primary bank for transfers.

Card details (card number, expiry date, and three-digit CVV security code) can be viewed and copied by clicking on the card image. You can share the card account number and details from the “About the card” section.

Digital cards can be ordered through the app without visiting the bank. The showcase of the bank's available products opens from the app's home screen; tap “New product” and select the required card.

To obtain a loan through the app, use the personal offer on the main screen; it is pre-calculated specifically for you. If there is no personal offer, tap “New product” and select “Calculate loan”. You can submit a loan application without visiting the bank.

To connect the “Notification Service” or “Notification Service Start” in Uralsib Online, select the required card -> Management -> Notification service settings.

“Notification Service”: first, we send a Push notification (pop-up notification) about transactions, and if it is not delivered, an SMS message is sent.

“Notification Service Start”: we send only Push notifications (pop-up notifications).

The minimum payment on the credit card, the grace period, and the total outstanding balance can be viewed on the Credit Card screen.

In the app, you can block your card yourself. Temporary and Permanent blocking are available (in case the card is lost or its details have become known to third parties). If you have temporarily blocked the card yourself, it can be unblocked through the app.

If you have temporarily blocked the card yourself, it can be unblocked via the app. To do this, tap Unblock card. In other cases, you need to contact the bank's contact center for advice.

To change your card PIN, go to the card page, click “Manage”, then select “Change PIN” and follow the system prompts.

Bonuses are credited on the 10th day of each month. The amount of bonuses depends on compliance with the terms of the Uralsib Bonus program.

Your bonus balance is displayed in the upper-right corner of the main screen.

OS version:

Android 9.0 or later

iOS 15.0 or later

Uralsib Online web version is available in official browsers released within the last four years.
If you access it through the Safari browser, the operating system must be 15.0 or later.

For stable and secure operation, we recommend updating your browser and OS regularly.

Any citizen of Russia over the age of 18 who is a tax resident of the Russian Federation can open a brokerage account. This can be done in 5 minutes in the Uralsib Online app; to do this, go to the Investments section from the app's home screen and submit an application. If you already have a brokerage account with another bank, you can open another one with Bank Uralsib.

How to top up a brokerage account

You can top up a brokerage account using the account details or directly from an Uralsib debit card and a current bank account. Go to Investments and in the What to buy or Portfolio section, click the Top up. button

In accordance with Federal Law No. 115 of the Russian Federation, The bank is required to request customers' personal data and keep it up to date. You may have recently changed your passport, or some of its details may need to be уточнения in your profile.

If you have replaced your passport, you can update your passport details in your profile. This can be done in the app, More → My details → Passport: Update. To update, you will need to sign in to the Gosuslugi service, and the new details will be uploaded automatically. You will need to check and confirm them.

Transfers by bank details in Russian rubles to accounts with other banks and to legal entities at Uralsib, submitted on 12/30/25 after 18:00 local time through 01/11/26, will be processed on January 12.

Transfers via the Faster Payments System (SBP) are sent immediately.

Payments to “Your Broker”, Alfa-Capital Management Company, Taxes of the Russian Federation and transfers to the Federal Treasury will be unavailable from 18:00 Moscow time on 12/30/25 to 6:00 Moscow time on 01/03/26.  

Activation period for credit and debit cards may be extended.

Credit cards: the December payment date is 12/31/25. 

Cash loans signed from 18:00 Moscow time on 12/30/25 to 6:00 Moscow time on 01/05/26 will be credited no earlier than 01/05/26, taking into account the “cooling-off period”.

Loans for goods and services signed from 12/30/25 through 01/11/26 inclusive will appear in online banking on the signing date, and their detailed terms will be available from January 12.

Early repayment of loans: applications for full and partial early repayment received from 12/31/25 will be processed on 01/12/26

Opening and closing deposits and accounts will be unavailable from 16:00 Moscow time on 12/31/25 to 10:00 Moscow time on 01/02/26, and applications submitted on 01/06/26–01/07/26 will be processed on January 8.   

Deposits and accounts: debits and credits for 01/01/26 will be recorded as made on 01/02/26, and for 01/06/26–01/07/26 as made on 01/08/26.

Investments. On 12/30, the Moscow Exchange (MOEX) markets operate as usual. From 12/31 to 01/04, as well as on 01/07 and 01/10–01/11, there will be no trading. From 01/12, the markets will operate on the standard schedule.

Brokerage account top-up will be unavailable from 18:00 Moscow time on 12/30/25 to 6:00 Moscow time on 01/03/26. Orders for fund withdrawals submitted from 13:00 Moscow time on 12/30/25 will be processed on January 12.

Uralsib customer support service operates 24/7 without breaks.

For security purposes, all transactions in our bank are confirmed with a special code set by the user. This is an analogue of a digital signature by which the user confirms to the bank that they have checked the transaction details and are confident in their transfer/payment. Therefore, without completing the confirmation setup procedure and creating a code, it will not be possible to make payments.

If you do not want to enter a code, you can set up confirmation with biometrics (fingerprint or facial scan), Face ID or Touch ID. To do this, you must first set a confirmation code and then enable confirmation (not login!) using a fingerprint or facial scan.

If you need help with setting up confirmation, write to the in-app chat and we will do our best to help.

A Confirmation Code is a unique 4-digit code that you create yourself to confirm transactions. It is a digital equivalent of your personal signature that helps prevent accidental transactions. The code must be entered when confirming payments and transfers. Usually, you are prompted to create a code after installing or reinstalling the app. The code can be used 24 hours after it is created.

The confirmation code is not arriving by SMS. This is a 4-digit code that you created yourself when enabling the “Transaction confirmation” function.

You can create a new code in the More section -» Transaction confirmation -» Change confirmation code. In addition, when performing any transaction, after 4 incorrect attempts to enter the confirmation code, you will be prompted to create a new code. The new code can be used 24 hours after it is created.

Setting a confirmation code is required in the following cases:

1. When the application is first downloaded or reinstalled

2. Confirmation code setup has not been completed. For example, if the user forgot to re-enter the code on the “Repeat confirmation code” screen when setting the code

3. The application is installed on two devices.

Yes, the confirmation code can only be set on 1 device. If you use another device and set the code on it, the code will be reset on the first device. This is done to ensure transaction security.

A one-time key generator (GOK) is a device designed to create (generate) one-time keys. The key is generated when the user presses the button located on the front of the device. This is an outdated method and is currently being replaced by a confirmation code set by the user directly in the mobile banking app.

• Before logging in to your personal account, always check that the page address is correct. Official websites of Bank Uralsib: https://online.uralsib.ru/login и https://www.uralsib.ru/.  
  
• Whenever possible, log in to online banking from a device that only you can access. Use a licensed operating system and update your antivirus software in a timely manner.
  
• Do not leave unattended or give to third parties the phone on which you receive one-time confirmation codes. Do not set up message and call forwarding from your phone number to someone else's number.
  
• Do not follow suspicious links on the internet and do not open strange files from email mailings or in messengers.
  
• Do not install remote access software on your phone or computer at the instruction of third parties, for example, TeamViewer, AnyDesk, RustDesk. Using such software, fraudsters can connect to your devices and gain access to your accounts.
  
• In case of loss or theft of your card, you must promptly notify The bank of the incident to avoid financial losses. If your phone is lost or stolen, report this to all banks where you have accounts opened.
  
• When changing your phone number, notify all banks where you have accounts opened so that the new owner of the number does not gain access to them.
  

The following rules will help you protect your account and create a strong password.

• The password must contain 8–50 characters, at least 1 letter and 1 digit. It is unsafe to use 4 identical or consecutive letters or digits in a row (1111, 1234, etc.), as well as common passwords (12345678abcd, qwerty123, your surname, login, or part of it).
  
• Do not use your online banking password anywhere else.
  
• Do not enable autofill for your login and password on your devices and do not store this information in your phone or on paper. Do not use public computers to log in to online banking, for example, in internet cafés or hotels, as well as public wireless networks, for example, free Wi-Fi in a café.
  
• When you finish using online banking via a browser, do not forget to click “Log out”.
  

• One-time codes for transaction confirmation
• Login and password for access to online banking and the mobile app
  
• three-digit security code CVV/CVC (three digits on the back side) and the card PIN

Be vigilant! Fraudsters may impersonate bank employees. Please note that bank employees never:

• Do not request logins, passwords, confirmation codes, the three-digit security code CVV/CVC, or card PINs
• Do not ask you to do anything to “cancel fraudulent transactions”
  
• Do not offer to install remote access software (AnyDesk, TeamViewer, Ammyy Admin, AeroAdmin, Radmin, RDP, RMS, etc.)
  

A common tactic used by criminals is to report a fraud threat. In this case, you will be asked to do something “for prevention”: transfer money to a “secure” account, install some software, enter a code “to block access,” provide a password “to confirm identity,” and so on.

1. Depositing money into a “safe account” or “renewal of the service agreement”

This scheme is the most popular among fraudsters. Criminals may call via messengers (WhatsApp, Telegram, Viber), spoof phone numbers to appear as official bank numbers, and pose as employees of telecom operators, the bank’s security service, the Ministry of Internal Affairs, or the Central Bank.

Common scenarios used by fraudsters

• Renewal of a service agreement with a bank or a mobile operator.

• Depositing money into a “safe account or deposit box”.

• Submitting an application for deactivation or for a loan to repay a loan allegedly taken out in your name by fraudsters.

• Installing an “antivirus” or “device protection” app. In fact, the fraudster is offering you an app to gain remote access to your devices.

They may tell you that there is a fraudster inside the bank, and that a criminal case has been initiated as part of the investigation; they may threaten you with articles of the Criminal Code of the Russian Federation if you refuse to cooperate or disclose information about the “confidentiality of the investigation.” To make it more convincing, they may send photos of “ID cards” and “documents with stamps.”

Calls from “employees of mobile operators” are no less dangerous. Attackers may set up call forwarding for your calls and SMS messages to their phone number and intercept incoming calls and SMS messages. This way they gain access to your accounts and money.

2. Hacking social media accounts

Fraudsters may hack social media accounts. If you receive a message from someone you know asking you to transfer or lend them money, do not rush to transfer money to the bank details specified in the message. First, it is better to call your acquaintance and make sure that the message was really sent by them and not by a fraudster.

3. Remote work

Attackers send information about high-income job vacancies via messengers. They offer simple tasks and payment for each one. Examples of tasks: liking sellers on marketplaces or booking hotels to improve their ratings.

Fraudsters may indeed first pay a small amount, add you to work groups, and send screenshots of “colleagues’ earnings” there to convince you that income is possible. You may be offered to pay for goods in exchange for an even larger “salary,” but once you send the money, the salary will no longer be paid, the “employer” will block you and delete all correspondence.

4. Investments

Criminals create websites and messenger channels about investments and cryptocurrency, promising returns above 20%.

A manager or analyst from an “investment company” contacts you, offers to talk on Skype, and help you understand investments. On the fraudsters’ platforms, you are shown fake charts; in reality, the money does not reach the platform but is immediately cashed out by the attackers. They may be willing to transfer you “investment profits” to gain your trust, but this is only a small part of the amount you deposited.

If you want to withdraw all the money from the platform, the fraudsters will have excuses: you need to pay insurance or a withdrawal fee, but allegedly it is impossible to deduct it from the amount you deposited; withdrawal is possible only on a certain day, etc.  Fraudsters always look for ways to get even more from you.

5. Phishing website

Fraudsters create websites similar to official banking websites or online store websites; they can even be found in the top search results in a browser. Before visiting a website, make sure the address is correct. As a rule, one or more letters are replaced in fraudsters’ website addresses; for example, the English l is used instead of the English i. Official websites have an address bar that starts with https, and there is always a closed padlock icon — these are signs of a secure connection, as well as a special checkmark icon.

6. Fraud schemes on classified ad websites Avito and Yula

• They encourage you to transfer a prepayment before actually receiving the goods or services without concluding a contract.

• They send a fake waybill from a transport company as proof. Or they really send a product, but not the one you expect — instead, something significantly cheaper.

• They ask you to switch to another messenger so they can send a link there for “arranging a secure transaction” or for “receiving payment” for goods or services. In fact, the link leads to a card-to-card transfer form, and instead of the expected top-up or refund, money will be debited from your card.

Fraudster

• rushes you, gives what is allegedly his full name, pressures you, assures you that “he is not a fraudster”,
• tries to manipulate you during the conversation, threatens, is rude,
  
• tries to keep you on the line for as long as possible, 
  
• “transfers” you to employees of other banks, the Central Bank, or law enforcement officers,
  
• forbids you to tell anyone about the conversation with him and gives instructions on how to respond to bank employees.
  

If you are not sure that you are speaking with a bank employee, end the call and call the bank yourself using the hotline number 8 800 250-57-57.

Official numbers of other banks are indicated on the back of the cards.

• You suspect that you have become a victim of fraud or that someone has gained access to your personal account in online banking.
• You received an SMS from the bank about a login to online banking or an attempt to restore access that you did not make.
  
• You discovered login attempts from unknown devices that you did not make
  
• You learned about transactions and actions that you did not make. For example, closure of a deposit, a loan application, etc.
  
• In the event of loss or theft of your phone, cards, or a change of number.
  

If you suspect that someone has gained access to your personal account in the mobile app or online banking, block it using any of the following methods:

• call the hotline at 8 800 250 57 57,

• or visit a bank branch with your passport.

A regularly updated list of organizations showing signs of illegal activity in the financial market is available on the Bank of Russia website