When to contact the bank immediately
- You suspect that you have become a victim of fraud or that someone has gained access to your personal account in online banking.
- You received an SMS from the bank about a login to online banking or an attempt to restore access that you did not make.
- You discovered login attempts from unknown devices that you did not make
- You learned about transactions and actions that you did not make. For example, closure of a deposit, a loan application, etc.
- In the event of loss or theft of your phone, cards, or a change of number.
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For calls from Moscow
+7 495 723-77-77Free across Russia
8 (800) 250-57-57