Questions about Uralsib Online

As of March 27, 2024, due to certificate replacement, versions of Uralsib Online downloaded before February 2024 have stopped working. The app will not open or will display an error after an authorization attempt.

If your Android app has stopped working, update it to the latest version in RuStore, Galaxy Store, NashStore, App Gallery (for Huawei and Honor phones without Google services) or install the file (apk) from our website. After the update, you will be able to use the app as before.

If your iPhone app no longer works, set up the web app. Video setup guide . 

Access to managing your money remains available via the Uralsib Online web version of online banking on any modern device through a browser.

To sign in to the web version, go to the page, enter your phone number and password. If you forgot your password, you can restore it after entering your card or account number and mobile phone number, or use remote access recovery via a phone call if you do not have a card or account number.

If you registered for Uralsib Online through a phone or computer browser, you signed in to online banking without a login, using only your phone number. To find out your login, go to Settings → App sign-in. You can also change it there.

In the app or web app, the Settings menu is located in the More section, in the bottom-right corner of the screen.

How to set up autofill for iOS

1. Open Settings and enter Password Autofill in Search
2. Find online.uralsib.ru and select it  
3. Tap Edit → in the Username field, enter your login → Done  

How to set up autofill for Android

1. In the Chrome browser, tap the 3 dots in the upper-right corner of the screen and select Settings
2. Go to Google Password Manager → find uralsib.ru
   
3. Tap Edit → in the Username field, enter your login → Save
   

If the Uralsib Online app was already installed on your old iPhone, you can transfer it to the new one.

Download the detailed instructions

Transfers by phone number are provided by the Faster Payments System (SBP). In the “More” section, you can select the account for crediting and debiting, and also designate Uralsib as the primary bank for transfers.

Card details (card number, expiry date, and three-digit CVV security code) can be viewed and copied by clicking on the card image. You can share the card account number and details from the “About the card” section.

Digital cards can be ordered through the app without visiting the bank. The showcase of the bank's available products opens from the app's home screen; tap “New product” and select the required card.

To obtain a loan through the app, use the personal offer on the main screen; it is pre-calculated specifically for you. If there is no personal offer, tap “New product” and select “Calculate loan”. You can submit a loan application without visiting the bank.

To connect the “Notification Service” or “Notification Service Start” in Uralsib Online, select the required card -> Management -> Notification service settings.

“Notification Service”: first, we send a Push notification (pop-up notification) about transactions, and if it is not delivered, an SMS message is sent.

“Notification Service Start”: we send only Push notifications (pop-up notifications).

The minimum payment on the credit card, the grace period, and the total outstanding balance can be viewed on the Credit Card screen.

In the app, you can block your card yourself. Temporary and Permanent blocking are available (in case the card is lost or its details have become known to third parties). If you have temporarily blocked the card yourself, it can be unblocked through the app.

If you have temporarily blocked the card yourself, it can be unblocked via the app. To do this, tap Unblock card. In other cases, you need to contact the bank's contact center for advice.

To change your card PIN, go to the card page, click “Manage”, then select “Change PIN” and follow the system prompts.

Bonuses are credited on the 10th day of each month. The amount of bonuses depends on compliance with the terms of the Uralsib Bonus program.

Your bonus balance is displayed in the upper-right corner of the main screen.

OS version:

Android 9.0 or later

iOS 15.0 or later

Uralsib Online web version is available in official browsers released within the last four years.
If you access it through the Safari browser, the operating system must be 15.0 or later.

For stable and secure operation, we recommend updating your browser and OS regularly.

Any citizen of Russia over the age of 18 who is a tax resident of the Russian Federation can open a brokerage account. This can be done in 5 minutes in the Uralsib Online app; to do this, go to the Investments section from the app's home screen and submit an application. If you already have a brokerage account with another bank, you can open another one with Bank Uralsib.

How to top up a brokerage account

You can top up a brokerage account using the account details or directly from an Uralsib debit card and a current bank account. Go to Investments and in the What to buy or Portfolio section, click the Top up. button

In accordance with Federal Law No. 115 of the Russian Federation, The bank is required to request customers' personal data and keep it up to date. You may have recently changed your passport, or some of its details may need to be уточнения in your profile.

If you have replaced your passport, you can update your passport details in your profile. This can be done in the app, More → My details → Passport: Update. To update, you will need to sign in to the Gosuslugi service, and the new details will be uploaded automatically. You will need to check and confirm them.

Transfers by bank details in Russian rubles to accounts with other banks and to legal entities at Uralsib, submitted on 12/30/25 after 18:00 local time through 01/11/26, will be processed on January 12.

Transfers via the Faster Payments System (SBP) are sent immediately.

Payments to “Your Broker”, Alfa-Capital Management Company, Taxes of the Russian Federation and transfers to the Federal Treasury will be unavailable from 18:00 Moscow time on 12/30/25 to 6:00 Moscow time on 01/03/26.  

Activation period for credit and debit cards may be extended.

Credit cards: the December payment date is 12/31/25. 

Cash loans signed from 18:00 Moscow time on 12/30/25 to 6:00 Moscow time on 01/05/26 will be credited no earlier than 01/05/26, taking into account the “cooling-off period”.

Loans for goods and services signed from 12/30/25 through 01/11/26 inclusive will appear in online banking on the signing date, and their detailed terms will be available from January 12.

Early repayment of loans: applications for full and partial early repayment received from 12/31/25 will be processed on 01/12/26

Opening and closing deposits and accounts will be unavailable from 16:00 Moscow time on 12/31/25 to 10:00 Moscow time on 01/02/26, and applications submitted on 01/06/26–01/07/26 will be processed on January 8.   

Deposits and accounts: debits and credits for 01/01/26 will be recorded as made on 01/02/26, and for 01/06/26–01/07/26 as made on 01/08/26.

Investments. On 12/30, the Moscow Exchange (MOEX) markets operate as usual. From 12/31 to 01/04, as well as on 01/07 and 01/10–01/11, there will be no trading. From 01/12, the markets will operate on the standard schedule.

Brokerage account top-up will be unavailable from 18:00 Moscow time on 12/30/25 to 6:00 Moscow time on 01/03/26. Orders for fund withdrawals submitted from 13:00 Moscow time on 12/30/25 will be processed on January 12.

Uralsib customer support service operates 24/7 without breaks.