Transaction confirmation

For security purposes, all transactions in our bank are confirmed with a special code set by the user. This is an analogue of a digital signature by which the user confirms to the bank that they have checked the transaction details and are confident in their transfer/payment. Therefore, without completing the confirmation setup procedure and creating a code, it will not be possible to make payments.

If you do not want to enter a code, you can set up confirmation with biometrics (fingerprint or facial scan), Face ID or Touch ID. To do this, you must first set a confirmation code and then enable confirmation (not login!) using a fingerprint or facial scan.

If you need help with setting up confirmation, write to the in-app chat and we will do our best to help.

A Confirmation Code is a unique 4-digit code that you create yourself to confirm transactions. It is a digital equivalent of your personal signature that helps prevent accidental transactions. The code must be entered when confirming payments and transfers. Usually, you are prompted to create a code after installing or reinstalling the app. The code can be used 24 hours after it is created.

The confirmation code is not arriving by SMS. This is a 4-digit code that you created yourself when enabling the “Transaction confirmation” function.

You can create a new code in the More section -» Transaction confirmation -» Change confirmation code. In addition, when performing any transaction, after 4 incorrect attempts to enter the confirmation code, you will be prompted to create a new code. The new code can be used 24 hours after it is created.

Setting a confirmation code is required in the following cases:

1. When the application is first downloaded or reinstalled

2. Confirmation code setup has not been completed. For example, if the user forgot to re-enter the code on the “Repeat confirmation code” screen when setting the code

3. The application is installed on two devices.

Yes, the confirmation code can only be set on 1 device. If you use another device and set the code on it, the code will be reset on the first device. This is done to ensure transaction security.

A one-time key generator (GOK) is a device designed to create (generate) one-time keys. The key is generated when the user presses the button located on the front of the device. This is an outdated method and is currently being replaced by a confirmation code set by the user directly in the mobile banking app.