I am a client of Bank Uralsib. I contacted the Timashevsky additional office for an Account statement on my payroll card. I was served by a polite employee, V-a Valentina V.
The client manager told me about the possibility of receiving maximum cashback using a credit card. This is how she interested me in this product. The card was issued to me immediately, and the limit was credited within 15 minutes. I am very grateful to V-a Valentina V.

I would like to express my deep gratitude to the bank employee, R-a Alina M., for help in applying for and receiving a credit card. Kind, attentive, polite, and a highly professional specialist. She explained and described everything clearly and understandably. I am currently using the credit card. I am satisfied. Thank you very much!!!!!

Thank you to the bank’s best specialist, Teona. I applied for a credit card on 10/15/21 at 17 15. I chose this bank because of the affordable terms for the credit card: 120-day grace period + cash withdrawal without commission. Also, the branch is conveniently located near my home.
When I came to the branch, I was served by specialist Teona. I received a very clear and high-quality consultation on the credit card. I also received a debit card thanks to the attentiveness and responsiveness of the bank specialist. I would very much like there to be more such well-trained specialists at the bank. Thank you. Thank you for your help.

Hello! I would like to express my gratitude to the bank employee for prompt assistance with my card. It so happened that I contact her regarding all my questions. When I was on a business trip, I lost my card and immediately called Ekaterina Georgievna. She said the card needed to be blocked, told me where to call and what to do. In the end, it turned out that during the business trip I was left without a card and without money. I needed the card to pay for everything. Then Ekaterina Georgievna came to the rescue: she found out where the nearest branch to me was located (I was on a business trip in St. Petersburg), sent me there, gave me the address, explained what and how to say, and told me that if there were any problems, I should call her and hand over the phone. Everything went successfully, and most importantly, I was issued an instant card! Thank you for your help and support!

Quite recently, I encountered telephone fraud, and how fortunate that I am a client of Bank Uralsib. After the fraudsters' call, I was so frightened and immediately called the hotline to urgently report this incident. In the conversation with the employee, I received clear instructions on what needed to be done and where to go (unfortunately, I did not remember the employee's name, I was extremely frightened). On the same day, I went to the office at 318\1 Akhmetova and was served by Aigul Yu. I told her about my situation, after which she closed my old card and arranged a Reissue of a new one.
I did not have to wait long for the card, and moreover, I did not have to find out myself when the card would be ready; Aigul Yu called me herself and invited me to the office at a time convenient for me to collect it.
Many thanks to the bank for always safeguarding the security of our money! Thank you

I would like to sincerely thank the bank employees in Omsk on Mira Ave. and personally the head of this branch, Tatyana Nikolaevna Z., for the maximum assistance in resolving a truly non-standard situation. I will describe it briefly, I hope)). I am a civil servant, and my travel across Russia is reimbursed; this year we traveled by car. We paid at Petrol stations with a Uralsib card linked to Google pay.

When submitting documents (receipts) to the accounting department, I encountered a problem: it turns out that the receipts show not the number of the physical card, for which an Account statement was also provided, but the number of the virtual card. Oops... neither I nor the accounting staff had encountered anything like this before. I go to the bank branch, and the branch also cannot see this information (it seems to be correctly called the card token). We call the hotline; not immediately, but they find this information, yet due to some technical specifics they are unable to provide it directly to the employees...

I had already lost heart, but Tatyana Nikolaevna's phrase, "We do not abandon our clients!" gave me hope). In general, over the course of several days they worked on resolving this situation (as I understood it, this is indeed a rare request from a client), they provided me with a free-form certificate for my accounting department, and everything was resolved successfully. For my part, I thanked the employees; I hope the bank's management will also recognize their professionalism.

For the first time, I lost my card and naturally became so confused that I forgot the password to my personal account to block it. With horror, I imagined a call to the The bank's contact center lasting a lifetime… To my surprise, an employee answered the phone within a minute! Now that's speed! P. R-v, yes, that is the name of my savior who helped me promptly block the card. In addition, he gave me all the necessary recommendations on what needed to be done and what was not worth worrying about! After speaking with him, I calmed down and realized that by choosing Bank Uralsib for myself, I had made the right decision! It is this The bank that has comprehensive and all-round support at the right moment! I will open another card with you! Thank you, Pyotr, thank you, Uralsib!

Good afternoon! My husband and I are planning to buy an apartment, and besides reviewing the real estate market, we also started looking through banks and their terms. These days are not the most favorable for buying real estate, but life makes it necessary. The first bank on our inspection list was Uralsib, my husband and I came to the office at 11 Shafieva St., and we were referred to Evgeniya I-na for service. We explained to the employee our capabilities as a couple and our ""wishes"", and after analyzing all the information, the employee advised us so well that when we left the bank office, we called our realtor and said that we would apply for a mortgage only with Uralsib. Evgeniya Yu-na is truly a godsend for us on the difficult path to acquiring our family nest. In addition to the lending terms, the employee provided us with a list of developers cooperating with the bank. Tomorrow we are going to inspect the first property. Uralsib - wait for us among your clients! Prosperity to you!

I would like to express my gratitude for the assistance in removing the encumbrance from the apartment to Tatyana S-na, Chief Specialist of the Credit Control and Sales Support Group for the Rostov TD. Thank you very much for your professionally completed work and for the pleasant communication. We are very satisfied with the result. Many heartfelt thanks for the fast and high-quality work.

I have been a client of the bank since 2014. I have repeatedly taken out personal loans from Bank Uralsib. I especially liked the refinancing process. All the terms were explained quickly, and the employee helped collect all the necessary documents (she suggested how to order certificates from the banks where I had previous loans). The decision came within 10 minutes. And the loan was finalized within an hour. There were no difficulties with loan repayment either (there are many terminals, and it is also convenient to pay through Online banking). Special thanks to the branch at Univermag Ufa, the employees are always friendly; whenever you contact them with a question, they always help and advise. 

Once, I went to the bank office on ______ Street (the street where the Bank office is located is indicated) to obtain a certificate for receiving a property tax deduction. There I also learned about the possibility of refinancing into a government-supported mortgage for a young family. It turned out that everything was simple. I submitted an application, and a week later a bank employee _______ (the employee's Full name is indicated) contacted me; together we agreed on a convenient time for me to come to the MFC. Then she met me at the MFC, we read the new agreement, signed it, and submitted it to the MFC employee at the service window. As a result, after receiving the documents from the MFC for signature, we checked the entered data together, and that was it — personally, I did not need to do anything else. By the way, this happened on __.__.___ (the date is indicated), and in order to apply the interest rate changes by the beginning of the next month, ______ (the employee's Full name is indicated) said that on that very same day she would enter my data into the banking system. Which she clearly did, because the next day in the mobile app I saw the changed amount of the next payment, even though the interest rate was still shown as the old one. And at the beginning of the new month, I saw the changes in the interest rate, the long-awaited _% (the rate is indicated), and the new payment schedule. As a result, from __.__.___ (the date is indicated), I now have to pay less on my mortgage! Once again, I express my gratitude to ________ (the employee's Full name is indicated)!)