By leaving a review, you help the bank improve and help other users of banking services understand why it is worth choosing a banking product from Uralsib.
By receiving feedback from you, we understand what we do well and where we have areas for improvement.
Details
Include in your review all the details you remember: the employee's Full name, the date you contacted the bank, the questions you were asked, the time it took to resolve the issue - the more details, the better.
Accuracy
Mention in your review the products or services you used, and describe only those situations that actually happened to you. To have your review accepted, administrators of information platforms may call or message you to confirm the situation you described. If you have photos and screenshots, attach them to the review - this will speed up the verification.
No hidden advertising
Do not mention website or product names. If the review contains hidden advertising, it will not be accepted. The same applies to obscene language and indecent images — they are also prohibited.
Review confirmation
Be prepared to answer clarifying questions from the bank employee who will contact you by phone to resolve the issue: contract number, transaction date, transaction amount, etc.
Resolution mark
Mark the issue as resolved if your question has been resolved by the bank. The portal administration may ask you to confirm that the issue has been resolved — via SMS or a phone call. Be prepared to answer clarifying questions.
Send them to responses@banki.ru with a link to your review.
If the review has been accepted, the rating icon will be filled with color, and the text “Review verified” will appear above the review text.
To edit or delete a review, you need to send an email to responses@banki.ru. You cannot do this yourself.
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You can check your IP address and its geolocation on the IPinfo website. The country field must contain RU, BY, or KZ.