I would like to sincerely thank the bank employees in Omsk on Mira Ave. and personally the head of this branch, Tatyana Nikolaevna Z., for the maximum assistance in resolving a truly non-standard situation. I will describe it briefly, I hope)). I am a civil servant, and my travel across Russia is reimbursed; this year we traveled by car. We paid at Petrol stations with a Uralsib card linked to Google pay.
When submitting documents (receipts) to the accounting department, I encountered a problem: it turns out that the receipts show not the number of the physical card, for which an Account statement was also provided, but the number of the virtual card. Oops... neither I nor the accounting staff had encountered anything like this before. I go to the bank branch, and the branch also cannot see this information (it seems to be correctly called the card token). We call the hotline; not immediately, but they find this information, yet due to some technical specifics they are unable to provide it directly to the employees...
I had already lost heart, but Tatyana Nikolaevna's phrase, "We do not abandon our clients!" gave me hope). In general, over the course of several days they worked on resolving this situation (as I understood it, this is indeed a rare request from a client), they provided me with a free-form certificate for my accounting department, and everything was resolved successfully. For my part, I thanked the employees; I hope the bank's management will also recognize their professionalism.