Hello! I would like to express my gratitude to the bank employee for prompt assistance with my card. It so happened that I contact her regarding all my questions. When I was on a business trip, I lost my card and immediately called Ekaterina Georgievna. She said the card needed to be blocked, told me where to call and what to do. In the end, it turned out that during the business trip I was left without a card and without money. I needed the card to pay for everything. Then Ekaterina Georgievna came to the rescue: she found out where the nearest branch to me was located (I was on a business trip in St. Petersburg), sent me there, gave me the address, explained what and how to say, and told me that if there were any problems, I should call her and hand over the phone. Everything went successfully, and most importantly, I was issued an instant card! Thank you for your help and support!
Quite recently, I encountered telephone fraud, and how fortunate that I am a client of Bank Uralsib. After the fraudsters' call, I was so frightened and immediately called the hotline to urgently report this incident. In the conversation with the employee, I received clear instructions on what needed to be done and where to go (unfortunately, I did not remember the employee's name, I was extremely frightened). On the same day, I went to the office at 318\1 Akhmetova and was served by Aigul Yu. I told her about my situation, after which she closed my old card and arranged a Reissue of a new one.
I did not have to wait long for the card, and moreover, I did not have to find out myself when the card would be ready; Aigul Yu called me herself and invited me to the office at a time convenient for me to collect it.
Many thanks to the bank for always safeguarding the security of our money! Thank you