Questions about handling requests

Online
Submit an inquiry via the feedback form on the Uralsib website if you want to leave feedback about the quality of service, a product, or a bank service.

By toll-free phone call
For Moscow and the Moscow Region — 8 495 723-77-21.
For the rest of Russia — 8 800 250-57-57.
Online call.

Through a Uralsib branch
You can submit a written inquiry at a bank branch. To do this, bring the original of your passport and visit a branch convenient for you. Our employees will then advise you on how to submit a written inquiry.

By mail
You can also submit a written inquiry to the bank's postal address.

Address of the bank's head office:
119048, Moscow, 8 Efremova St.  

Include in your request

1. Last name, first name, patronymic, and date of birth.
2. Contact details — phone number, mailing or registered address, and email address.
3. Additional information that may help us. For example: office address, transaction date, amount, etc.
4. Attach the required copies of documents.

Check before sending

• Contact details. Your details in the bank's records and in the request must match. You can check and change your email address and phone number in the app or the Uralsib Online web version on the “More” tab in the “My Details” section. We can provide a response if the addresses in the request and those previously provided to the bank match.
• Text of the request and attached documents. After sending the request, you will not be able to change its text or send additional documents.  

We will try to send a response as quickly as possible. Usually, a response is received within 15 business days, but sometimes the period may be extended by 10 business days. If this happens, we will обязательно notify you by SMS or via a notification in the app.

We will send the response by the method you selected for notifications. We will also duplicate it in an SMS or notification.

We can provide a response if the addresses in the request and those previously provided to the bank match.

You can check and change your email address and phone number in the app or in the Uralsib Online web version on the «More» tab in the «My Data» section.