All questions
How to apply for a loan?
How to repay a loan?
How to repay a loan early?
POS lending
How do I log in to Uralsib Online?
Additional services
Other

How to apply for a loan?

What documents are required to submit an application?

Only a passport of the Russian Federation is required.

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Can I take out a second loan?
Can a product be purchased on credit or in installments? What is the difference?

Yes, both a loan and an installment plan are possible.

If you take out a loan, interest will be charged on the cost of the product.

With an installment plan, the customer pays only for the purchase; the interest is covered by the store's discount.

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How to repay a loan?

Where can I view the payment schedule?

The payment schedule is included in the loan documentation signed by the client. The schedule can also be requested via Uralsib Online. 

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What will happen if there are insufficient funds in the account on the day the recurring payment is debited?

The payment will not be made, and the loan will become overdue; penalties will start to accrue. 

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Where can I find the bank details for loan repayment?

The bank details for loan repayment are specified in the loan documentation, as well as in «Uralsib Online» in the «Information» section.

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What are the available loan repayment methods?

All repayment methods are listed in the "Loan Servicing Memo," which is available on the bank's website in the "Tariffs & fees and documents" section.

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Where can I find the account number for loan repayment?

The account number is specified in the Individual Terms and Conditions of the loan agreement in clause 9.

You can also find the account number in «Uralsib Online» in the "Account details" section.

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How to repay a loan early?

Can a loan be repaid early and what are the conditions for early repayment?

Yes, it can.

Partial early repayment is made on the basis of the client's written application, provided that the client has no outstanding obligations on the date specified in the client's application, and subject to the availability of funds in the account in an amount sufficient to carry it out. The application must state the client's intention to repay the loan early, indicating the repayment date and the nature of the repayment (full or partial).

Partial early repayment is made on any business day without being tied to the scheduled date of the annuity payment.

Partial early repayment does not include the monthly loan payment.

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Are there any fees for early loan repayment?

The option of partial early repayment/full early repayment is free of charge. Transfers are carried out subject to the applicable limits (for example, the Faster Payments System (SBP)). Cash deposit through the cashier is subject to the current tariffs.      

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POS lending

Where can I view the payment schedule?

The payment schedule is included in the loan documentation signed by the client. The schedule can also be requested via Uralsib Online.

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When will a loan for the purchase of goods and services appear in the Uralsib Online app?

On the next business day after signing the agreement

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What should I do if I did not find the answer to my question?

Open the Uralsib mobile app and ask your question in the online chat, or call Bank Uralsib's hotline toll-free at 8-800-250-57-57.

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Can you take out a second loan if you already have one?
Can a loan be repaid early and what are the early repayment terms?

Yes, it can

Partial early repayment is made on the basis of the Borrower's written application, provided that the Borrower has no outstanding obligations on the date specified in the Borrower's application and that there are sufficient funds in the Account to make such repayment. The application must contain the Borrower's intention to repay the Loan early, indicating the repayment date and the type of repayment (full or partial).

Partial early repayment may be made on any business day without being tied to the scheduled annuity payment date.

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What documents are required to submit an application?

Only a Russian Federation passport is required.

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Who pays interest in the event of a product return?

Interest for the use of the loan is paid by the Borrower, that is, the buyer—even if they return the product.

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What will happen if there are insufficient funds in the account on the date the regular payment is debited?

The payment will not be made, and the loan will become overdue, i.e. penalties will start to accrue.

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Are there any fees for payments/for early repayment?

The option to make partial/full early repayment is free for the Borrower. Transfers are made in accordance with the applicable limits (for example, the Faster Payments System (SBP)). Depositing funds through the cash desk is subject to the current Tariffs & fees.  

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Can a customer purchase a product on credit or in installments? What is the difference?

Yes, both credit and installment plans are possible.

If a loan is used, interest will be charged on the cost of the product.

With an installment plan, the customer pays only for the purchase, while the interest is covered by the store's discount.

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Could not install the app, what should I do?

You can log in to the Uralsib Online web version

https://online.uralsib.ru/login

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Can an item purchased on credit be returned?

1. The client may refuse the item and the signed loan on the day of its purchase and signing of the credit agreement, for example, if the loan was arranged first, but at the checkout it turned out that the item was the wrong color, defective, or out of stock.

2. The client may contact the store during the warranty period and request the return of an item of inadequate quality or, within the framework of the Civil Code, return it to the store with reimbursement of the item's amount. In this case, the decision on the return is made by the store itself.

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How can errors in a customer's personal data in POS loan documents be corrected?

You need to contact the nearest branch of The bank to update your personal data.

If there is no bank branch in your city of residence, contact the Contact Centre by phone and submit a request to change your personal data.

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How do I log in to Uralsib Online?

How to log in to Uralsib Online?

You need to install the Uralsib Online app or follow the link https://online.uralsib.ru/login.

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When will a loan for the purchase of goods and services appear in Uralsib Online?

On the day the loan documentation is signed.

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Could not install the app, what should I do?

You can log in to the web version of "Uralsib Online"

https://online.uralsib.ru/login

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Additional services

Additional bank service "SMS Package"

The service is arranged on the day the loan agreement is signed. As part of the service, the client receives SMS notifications regarding their loan.

The cost of the service is paid as a one-time fee in accordance with the bank's tariffs & fees.

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Can I отказаться от the “SMS package” service?

Cancellation of the service is possible in two ways:

1.       By submitting a relevant application at a bank branch.

2.       By sending a relevant application to the bank’s address via Russian Post.

The template application for cancellation of the “SMS package” service and refund of funds is available in the “Tariffs & fees and documents” section on the bank’s website.

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Can additional services be connected when applying for a loan?

Yes, it is possible. A store employee will inform you of the list of available partner services when you submit a loan application. All services are provided only at your request and are not mandatory.

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Other

Can a product purchased on credit be returned?

1. The client may refuse the product and the signed loan agreement on the day of its purchase and signing of the loan agreement, for example, if the loan was initially issued, but at the checkout it turned out that the product was the wrong color, defective, or the product was not available.

2. The client may contact the store during the warranty period and request the return of a product of inadequate quality or, within the framework of the Civil Code, return it to the store with reimbursement of the amount of this product. In this case, the decision on the return is made by the store itself.

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Who pays interest in the event of a product return?

Interest for the use of the loan is paid by the Borrower, that is, the buyer — even if they return the product.

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Where can I obtain copies of loan documents?

To obtain copies of loan documents, the client needs to contact a bank branch. Providing uncertified copies is a free service.

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Where can I get a loan certificate?

To obtain loan certificates, the client needs to contact a bank branch. 

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How can errors in the customer's personal data in POS loan documents be corrected?

Please contact the nearest bank branch to update your personal data.

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What should I do if I did not find the answer to my question?

Open the bank's mobile app and ask your question in the online chat, or call the hotline at the toll-free number 8-800-250-57-57.

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Didn't find what you were looking for?

You can always contact us and find out the information you need.

For calls from Moscow

+7 495 723-77-77

Free across Russia

8 (800) 250-57-57