Other

1. The client may refuse the product and the signed loan agreement on the day of its purchase and signing of the loan agreement, for example, if the loan was initially issued, but at the checkout it turned out that the product was the wrong color, defective, or the product was not available.

2. The client may contact the store during the warranty period and request the return of a product of inadequate quality or, within the framework of the Civil Code, return it to the store with reimbursement of the amount of this product. In this case, the decision on the return is made by the store itself.

Interest for the use of the loan is paid by the Borrower, that is, the buyer — even if they return the product.

To obtain copies of loan documents, the client needs to contact a bank branch. Providing uncertified copies is a free service.

To obtain loan certificates, the client needs to contact a bank branch. 

Please contact the nearest bank branch to update your personal data.

Open the bank's mobile app and ask your question in the online chat, or call the hotline at the toll-free number 8-800-250-57-57.