Inform the operator that the card has been lost and, if possible, provide its number and expiration date. The card will be blocked immediately after your call.
Please try to contact us at the same moment you discover the card is missing. In the event of a delayed request, The bank shall not be liable for card transactions made without your knowledge.
After the card is blocked, it can no longer be used, and you will need to contact the bank branch where you submitted the application form to open the card account and issue the card in order to have a new card issued to replace the lost one.
What if there is no terminal in the store for reading the chip, will it be possible to complete the transaction?
The card has both a chip and a magnetic stripe. Completing the transaction using the chip will take priority. If the merchant or ATM is unable to complete the transaction using the chip, the magnetic stripe will be used.
What should you do to avoid fraudulent transactions?
All Uralsib cards are connected to 3-D Secure technology. This is a special protocol designed to reduce the risk of unauthorized transactions on the Internet, based on cardholder identification technology when making payment transactions via the Internet and aimed at improving the security of such payments by entering a secret password.
However, unfortunately, not all websites support payments using 3-D Secure technology, so when making a purchase / payment on the Internet, it is especially important to keep the following points in mind:
Pay for purchases only in online stores that inspire confidence and have a good reputation. Do not risk the security of your card for the sake of a transaction on questionable websites.
If you actively use your card to pay on websites, it is important to remember the security of the computer from which the payment is made. Make sure that your computer is not infected with any viruses. Use antivirus software and try to keep it updated regularly. Do not make online payments using public-access computers (internet cafes, etc.).
Why do you need a chip card? What is the difference?
A chip (microprocessor) is an additional security feature. The card data stored on the chip cannot currently be copied.
Thus, chip cards, compared to cards with a magnetic stripe, provide a higher level of security for payments made with the physical presentation of the card.
