In accordance with the requirements of Federal Law No. 161-FZ dated June 27, 2011, "On the National Payment System," PJSC "BANK URALSIB" (hereinafter referred to as The bank) has the right to suspend the use of the Client's electronic means of payment (bank card, online banking, and other electronic means of payment) if information about the Client and (or) their electronic means of payment is contained in the database  "On cases and attempts to make money transfers without the voluntary consent of the client," hereinafter referred to as the Bank of Russia database (Part 11.6, Article 9 of Federal Law No. 161-FZ). At the same time, The bank is obliged to do so if the Bank of Russia database receives information from the Ministry of Internal Affairs of Russia (Part 11.7, Article 9 of Federal Law No. 161-FZ).

The use of a bank card or online banking is suspended for the period during which information about the Bank's Client remains in the Bank of Russia database

This can be done in two ways:

1. Submit a request to the Bank of Russia via the Internet Reception  https://www.cbr.ru/Reception/Message/Register?messageType=Complaint , selecting "Fraud" as the subject of the request, then  "Restrictions under Law No. 161-FZ" and the relevant problem type  "Exclude data from the database 'On cases and attempts to transfer funds without the voluntary consent of the client'".

2. Contact the bank, and the bank will forward your request to the Bank of Russia no later than the next business day (provided there are no grounds for refusing to forward the request to the Bank of Russia).

The Bank of Russia will review the request within 15 business days and make a decision on whether it is advisable to exclude the information from the Bank of Russia database.

What needs to be done?

1. Complete the request for exclusion from the Bank of Russia database, specifying the mandatory information. If the mandatory information is not provided, the bank will not be able to accept the request.

• Request for exclusion from the Bank of Russia database for an individual
• Request for exclusion from the Bank of Russia database for an individual entrepreneur
  
• Request for exclusion from the Bank of Russia database for a legal entity
  

2. Send a request to the bank through any of the request acceptance channels: chat in remote service channels (in Uralsib Online) / contact a point of sale of the bank.

Important!

If you are the recipient of funds in a transaction made without voluntary consent, then to exclude the information from the Bank of Russia database, you must first return the money to the sender, then submit a request to exclude the information from the Bank of Russia database.

A Client of The bank (the recipient of funds from a transaction made without voluntary consent) may contact The bank regarding their wish to return the funds to the sender in order to exclude their information from the Bank of Russia database.

What needs to be done?

1. Submit an application to the Bank of Russia through the Online Reception  https://www.cbr.ru/Reception/Message/Register?messageType=Complaint , selecting "Fraud" as the subject of the request, then "Restrictions under Law No. 161-FZ", and the relevant problem type: "Exclude data from the database ‘On cases and attempts to make funds transfers without the client’s voluntary consent’".

Based on the results of the review of the request, the Bank of Russia will review the Application within 15 business days and provide the transfer identifiers (the request number for the transaction made without voluntary consent (REQ) of the sending bank, the request number for the transaction made without voluntary consent (REQ) of the recipient bank).

2. Contact The bank:

• Complete the Application for refusal of crediting funds under OBDS, indicating the required information. If the required information is not provided, The bank will not be able to accept the Application.
• Send the request to The bank through any of the request submission channels: chat in remote service channels (in Uralsib Online) / contact a Bank sales point.

3. The bank (the recipient bank) will return the funds to the sending bank (provided there are no restrictions on making the return of funds).

4. The sending bank must send a request to the Bank of Russia to deactivate the transaction made without voluntary consent, i.e. provide information that the funds have been returned.

The Bank of Russia decides whether it is appropriate to exclude the information from the Bank of Russia database.