Security while using the internet

Make sure that your computer is not infected with any viruses. Install and activate antivirus software, and try to keep it updated at all times. Only continuous updates of antivirus software will allow you to detect and prevent the appearance of a virus in a timely manner.

It is recommended to use software that detects and combats Spyware software. Spyware is a type of software that attempts to record your keystrokes and transmit them to third parties.

The use of a virtual keyboard when entering your password at all stages of working with Online banking is strongly recommended. Using a virtual keyboard will help avoid password compromise if your PC is infected with Spyware software.

It is recommended to use a firewall when accessing the internet or to install a personal firewall on your computer. When using a firewall, unauthorized access to your computer system via the internet will be significantly more difficult or prevented.

Use software (operating systems, applications) from verified and reliable sources. Refrain from using and installing software from unverified sources.

If connecting via a modem, please pay attention to the dialed number. If you detect a number mismatch, delete the number unknown to you.

Configure your browser so that caching settings do not allow confidential pages (SSL-page) to be stored.

Monitor your email, do not open messages from unknown senders, and do not disclose your personal data. Never open suspicious files sent to you by email. Do not reply to emails in which, allegedly on behalf of the bank, you are asked to provide personal information. Never follow links in such emails (even to the bank's website), as they may lead to fraudulent websites.

Check the addresses of the websites you connect to, as attackers may use similar names to create fraudulent resources.

Avoid using internet resources of dubious content; they are often created specifically to obtain information about bank cards and subsequently use it unlawfully.

Make purchases only from your own computer; do not use internet cafés or other publicly available means where spyware programs that record the confidential data you enter may be installed.

Choose non-trivial passwords that are not related to your date of birth or other personal data. If possible, choose alphanumeric passwords. Do not write down passwords or disclose them to anyone. If you are afraid of forgetting your password, devise a recording system that is understandable only to you (for example, in the form of a phone number or an address in an address book).

The bank never sends emails requesting confidential information or containing computer programs.

If you have received an email allegedly from the bank and its content raises suspicion, or if you were contacted by phone allegedly on behalf of the bank with a request to install certain software, please contact the bank's support service to clarify the situation. Always use the contact information of the bank's support services provided in official sources of information, and do not use the contact information provided in the received email or obtained during the phone conversation.

Any electronic messages sent from free internet email services (@mail.ru, @yandex.ru, @rambler.ru, @gmail.com, @yahoo.com, etc.) are not emails sent by the bank.