Card delivery via courier service

Can I refuse to receive the card via courier service and collect it at a bank branch?

Yes, to receive the card, you may visit the nearest branch of the bank. You must have your passport of a citizen of the Russian Federation with you.

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What address is used for delivery of a credit card when courier delivery is selected?

When filling out an application for a credit card on the bank's website, you will be asked to specify the address where you would like to receive the card. 

The courier service will then contact you to confirm the address and a convenient time for delivery of the card.

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Can the courier use the funds on my credit card that they delivered?

No, the card is inactive and no credit limit has been assigned to it. The card is activated within 24 hours as soon as the courier submits your card details to the bank and they are reflected in the system. 

After that, you will receive an SMS message informing you that you can set a PIN code for the card by calling the Contact Centre at 8-800-250 -57-57

After the PIN code is set, the credit limit will be assigned. 

The card itself is delivered in a sealed opaque envelope, and its details are not accessible to the courier. 

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Does the courier have a power of attorney from The bank that allows them to hand over the card to me and work with my documents?

Yes, the courier carries an electronic power of attorney between the bank and the courier company. The courier can provide this power of attorney to you for review. 

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