Operations abroad

I cannot pay with my debit card abroad. What should I do?

Before traveling abroad, be sure to review the list of countries where cards of this international payment system are accepted. There are also a number of merchants that accept bank cards for payment from only one international payment system. In some countries, only cards of local payment systems are accepted. Before purchasing goods or services at a merchant, ask whether they accept international bank cards for payment, or pay attention to the stickers/decals both on the entrance door and near the store checkout. If these conditions are met, but the card still does not work, contact the bank using the following phone numbers:

+7 (495) 723-77-21,

+7 (495) 723-78-21,

+7 (347) 2-519-519

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Can I use a debit card (withdraw cash or pay in stores) while in another country?

Certainly. A card of the MIR payment system can be used to pay for purchases in stores, withdraw cash, and make online payments both within Russia and abroad.

Please note that when withdrawing cash from ATMs of third-party banks abroad, a fee may be charged by the bank that owns the ATM. In some cases, the ATM warns you about the amount of such fee before the withdrawal, and in other cases the fee is included in the total charge and is automatically debited from the card.

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