There may be several reasons:
- You did not select categories for the month or made the purchase before selecting categories
- You paid for the purchase via QR code or through the Faster Payments System (SBP)
- The purchase is still being processed
- The purchase was paid for with the credit card “120 Days to the Max” or the “Premium Credit Card”
- The purchase does not match the selected categories
- The purchase amount was less than 100 rubles (except for the “Transport” and “Toll Roads” categories)
- The calculated cashback for the purchase was less than 1 bonus ruble
You can always contact us and find out the information you need.
For calls from Moscow
+7 495 723-77-77Free across Russia
8 (800) 250-57-57