HelpFor individualsDeposit Insurance Agency (DIA) payouts

Questions about DIA payments

What offers does Bank Uralsib have for customers receiving compensation?

For customers — individuals receiving compensation, Uralsib offers a wide range of attractive deposits, including those with a floating interest rate. Learn more about deposits

You can also take advantage of attractive Uralsib savings accounts with interest accrued on the daily or minimum balance. Learn more about savings accounts

One of Uralsib’s convenient and attractive card products is the flagship debit card «Pribyl», which combines the features most in demand among customers — cashback on purchases and interest on the balance, as well as free servicing, the option to order online, and home delivery. Learn more about the Pribyl Card

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From whom does PJSC "Bank Uralsib" accept applications for insurance compensation payments?

PJSC "Bank Uralsib" accepts applications for insurance compensation payments from clients of Tavricheskiy Bank (JSC), whose license was revoked by the Bank of Russia on 03.09.2025. The order revoking the license of JSC "Tavricheskiy Bank" is available on the Bank of Russia website

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How to receive insurance compensation?

After publication on the Deposit Insurance Agency (DIA) website, the Bank of Russia website, posting at the bank or in a periodical print publication of information on the start of payment of insurance compensation, the depositor must apply in person or through a representative at the office of PJSC "Bank Uralsib" or to the Deposit Insurance Agency (DIA).

More details about receiving insurance compensation

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What documents must an individual present?

To receive insurance compensation, please contact one of Uralsib's authorized offices and provide the required set of documents. The application for deposit insurance compensation payment (including bank details for the payment in the form established by the Deposit Insurance Agency (DIA)) is completed by bank employees.

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What are the payout rules?

Payment of insurance compensation is made in rubles. If a deposit is placed in foreign currency, the amount of compensation is calculated in rubles at the exchange rate set by the Bank of Russia on the day the insured event occurs.

What should you do if the bank’s obligations to the depositor exceed the maximum amount of insurance compensation — 1 400 000 rubles?

Depositors who, after receiving insurance compensation, still have an outstanding part of the deposit exceeding the maximum amount of insurance compensation, may submit a creditor’s claim to the bank in order to receive the remaining deposit amount during the bank’s bankruptcy proceedings (liquidation).

For this, the depositor (except for the categories of depositors listed below) only needs to complete in the compensation payment application the section on including the bank’s obligations in the register of creditors’ claims.

The following categories of applicants are an exception:

  • heirs (their representatives);
  • depositors in respect of whom bankruptcy proceedings have been introduced;
  • depositors who have escrow accounts opened for settlements under real estate sale and purchase transactions, or escrow accounts opened for settlements under shared construction participation agreements;

Submission of claims by these categories of applicants is carried out in accordance with the procedure provided for by Federal Law No. 127-FZ.

More details — here.

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Where can I get additional information about the payment procedure?

Additional information on the procedure for payment of insurance compensation, on the procedure for reviewing creditors' claims, and information about the temporary administration can be obtained via the Deposit Insurance Agency (DIA) hotline by phone at Deposit Insurance Agency (DIA) at 8 (800) 200-08-05 (calls within Russia are free), as well as on the Deposit Insurance Agency (DIA) website www.asv.org.ru.

More details – here.

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Which funds are not subject to insurance reimbursement?

The agent bank pays clients only the funds subject to insurance.  

The bank's insured liabilities include balances in current, settlement and deposit bank accounts of all individuals, individual entrepreneurs, and certain legal entities (small enterprises and social non-profit organizations of certain legal forms) within the limit of RUB 1.4 million. 

Applications for insurance reimbursement are accepted by PJSC "Bank Uralsib", acting on behalf of the Deposit Insurance Agency (DIA) and at its expense as the agent bank. 

Applications for the return of uninsured funds are not accepted or reviewed by PJSC "Bank Uralsib" as the agent bank. 

To recover such funds, it is necessary to submit a creditor's claim using one of the methods indicated on the Agency's website.

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