Use of the service package

Step 1. Install Uralsib Online.

Download the app https://www.uralsib.ru/online . The web version is available for iPhone users.

Step 2. Confirm your phone number.

Register in the app using your card and phone number. Enter the code from the SMS - after that, the number will be confirmed automatically.

Step 3. Set your PIN code

Tap the card on the home screen in the app. Select "About the card", then "Change PIN code".

Step 4. Activate contactless payment.

Insert the card into the payment terminal and enter the PIN code when making your first purchase, or request the balance at an ATM - after that, you can pay contactlessly.

Extended travel insurance program for the whole family (Package holder + 1 adult and up to 5 children), including active recreation — up to €50,000

Insurance territory – Worldwide
Multiple trips during the year. The number of trips is unlimited. Each trip is no longer than 90 days.    

• Medical and emergency assistance €50,000

· Medical procedures
· Diagnostic tests
· Payment for medical services
· Local ambulance service
· Payment for medications
· Payment for immobilization devices
· Hospital stay.

• Trip cancellation €500

· Death of a close relative
· Destruction of residential premises belonging to the insured person
· Death, sudden illness requiring inpatient treatment of the Insured or their close relative
· Court proceedings (as a defendant or plaintiff)
· Conscription of the Insured for mandatory military service or military training
· Destruction of residential premises belonging to the insured person
· Visa refusal

• Baggage €500
• Accident €50,000
  
• Third-party liability €10,000
  
• Compensation for harm caused to the life and health of a third party (parties), or damage caused to the property of a third party (individual and/or legal entity).
  
• Active recreation within the insured amount
  

To obtain an insurance policy, please contact a bank manager.

Premium line telephone number for the 24/7 Contact Center: 8 800 250-25-00

When ordering a Mir Supreme card within the Premium banking service package, you can choose its type: personalized or instant.

A personalized card is a plastic card with your name on it; it takes up to 10 days to produce and deliver. You can order it on the website and receive it either by delivery or at a Uralsib office.

An instant card will not have your name on it; you can receive it at an office on the day of application or order it on the website with courier delivery the next day.

If you ordered courier delivery, you may be asked to sign documents on paper or electronically in the Uralsib app or on our partner's website www.efr.ru.After the agreement is concluded, you will receive a notification from NCO JSC NSD. This is a requirement of Federal Law No. 211-FZ dated July 20, 2020. In the document, the agreement is referred to as a "financial transaction" and is executed on the EFR website

The Service Package includes a set of privileges, such as special terms for savings accounts and deposits, access to business lounges, travel insurance for trips abroad, and other services предусмотренные tariffs for the relevant Service Package. To receive the Service Package, apply for a Mir Supreme debit card. 

A premium card can be ordered with delivery to a convenient location for you or to a Uralsib office. To do this, complete the card application and choose the appropriate receipt method.  

1. Wait for an SMS
   If you chose courier delivery
   You will receive two SMS messages. The first one will be from the bank about the status of your application within 24 hours; we will also send the information to your email. The second one will be from the courier service.
   
   If you chose delivery to a branch
   You will receive two SMS messages from the bank. The first one will be about the status of your application within 24 hours. The second one will be about the card arriving at a Uralsib branch.
2. Receive the card and sign the documents
   If you chose courier delivery
   A representative of our partner will call you. While you are waiting for the call, it is better to disable your phone assistant and check incoming calls — the number may be marked as spam. Sign the documents provided by the courier.
   At the meeting, you will need your passport and a photo of yourself holding it — this will confirm that you are the person receiving the card.
   
   If you chose delivery to a branch
   Visit a bank branch and receive the card. Do not forget to bring your passport.
3. Download the app or log in to your personal account
   Follow the link and follow the instructions.
   
   Important:
   — Install the app only from official sources.
   — For faster sign-in, save your password in your browser or password manager.
4. Wait for the card to be activated
   Wait for an SMS confirming card activation within a few hours. Then set your PIN code and use the card.