Security

We could answer this question briefly: you must never share your PIN code with anyone. 

However, we would like to tell you in more detail about the security rules for using bank cards.  

Bank Uralsib stands guard every second and has been successfully ensuring the banking security of its clients for several decades. On the client’s side, simple rules should also be followed to help keep money safe: 

1. There are card details that should not be disclosed to third parties. These include: the PIN code, the CVV code (the three digits on the back of the card), and codes from messages from the bank. Loss of these data and their falling into the hands of fraudsters may lead to loss of money.  

2. Pay for purchases online only on trusted websites and always check the website address in the address bar.   

3. Do not hand your card over to third parties, including a store salesperson or a waiter in a restaurant.  

4. A bank card should be kept separately from the PIN code, and the PIN code should not be written on the card itself. 

5. Enter the PIN code so that no one can see it (cover the keypad of the ATM and POS terminal with your hand). 

6. If the card is lost, immediately call the bank at 8-800-250-57-57 to block your card in order to prevent unauthorized transactions.  

7. Monitor card spending through the “Notification Service” service. 

8. For additional protection, we recommend purchasing the “Card Protection” policy. Detailed information about insurance can be obtained by calling the Contact Centre at 8-800-250-57-57 or at the nearest branch of the bank.

Please remember that the cardholder is responsible for keeping their card data safe. 

All URALSIB cards are connected to 3-D Secure technology. This is a special protocol developed to reduce the risk of unauthorized transactions on the Internet, based on cardholder identification technology for payment transactions over the Internet and aimed at improving the security of such payments by entering a secret password. 

However, unfortunately, not all websites support payments using 3-D Secure technology, so when making a purchase / payment on the Internet, it is especially important to remember the following points: 

• Pay for purchases only in online stores that inspire confidence and have a good reputation. Do not risk the security of your card for the sake of a transaction on questionable websites. 
• If you actively use your card to pay on websites, it is important to remember the security of the computer from which the payment is made. Make sure that your computer is not infected with any viruses. Use antivirus software and try to update it regularly. Do not make online payments using shared-access computers (internet cafes, etc.).