Security

We could answer this question briefly: you should never disclose your PIN code to anyone.

However, we would like to provide you with a more detailed explanation of the security rules for using bank cards.

Bank Uralsib continuously stands guard and successfully ensures the banking security of its clients for several decades now. On the part of the client, simple rules must also be observed to help keep your money safe:

1. There are card details that should not be disclosed to third parties. These include: the PIN code, CVV code (the three digits on the back of the card) and codes from messages from the bank. The loss of this data and it falling into the hands of fraudsters may result in the loss of funds.

2. When shopping online, pay only on trusted websites and be sure to check the website address in the address bar.

3. Do not hand over your card to third parties, including a sales assistant in a store or a waiter in a restaurant.

4. A bank card should be kept separately from the PIN code, and you should not write it on the card itself.

5. Enter the PIN code in such a way that no one can see it (cover the ATM and POS terminal keypad with your hand).

6. In the event your card is lost, immediately call the bank at 8-800-250-57-57 to block your card in order to prevent unauthorized transactions.

7. Monitor card spending through the “Notification Service” service.

8. For additional protection, we recommend purchasing the “Card Protection” policy. Detailed information about insurance can be obtained by calling the Contact Centre at 8-800-250-57-57 or at the nearest branch of the bank.

Please remember that the responsibility for keeping your card details safe lies with the cardholder.

All URALSIB cards are connected to 3-D Secure technology. This is a special protocol developed to reduce the risk of unauthorized transactions on the Internet, which is based on the technology of identifying the cardholder when making payment transactions via the Internet and is aimed at improving the security of such payments by entering a secret password.

But, unfortunately, not all websites support the ability to make payments using 3-D Secure technology, so when making a purchase / payment on the Internet, it is especially important to remember the following points:

• Pay for purchases only in those online stores that are trustworthy and have established a good reputation. Do not risk the security of your card for the sake of a transaction on dubious websites.
• When actively using a card for payments on websites, it is important to remember the security of the computer itself from which the payment is made. Make sure that your computer is not infected with any viruses. Use antivirus software and try to keep it updated at all times. Do not make online payments using shared-access computers (internet cafes, etc.).