The bank requested documents under 115-FZ – what should you do?

If you have received a request from the bank:

1. Do not leave it unattended
2. If you are unable to provide the documents on time, be sure to inform the bank of this in any convenient way. Request an extension of the document submission deadline; most likely, the bank will accommodate you
3. Provide all required documents and explanations in full, observing the established response deadlines through the following channels:
   • Online banking Uralsib Business Online or the Uralsib Business mobile app. This is the recommended method to speed up document processing; when sending your response, select the letter type "8800. Response to request".
   The size of one message must not exceed 45 MB.
   • Bank branch. Documents submitted directly to a bank branch must be certified by the signature of an authorized representative and the organization's seal (if any).
4. Before sending documents to the bank:
   • Check that the set is complete. For example, if the bank requested an agreement, then together with the agreement send all annexes and supplemental agreements, specifications, goods and transport waybills, invoices, and other documents that serve as the basis for the transaction
   • Make sure that the explanations disclose in as much detail as possible the specifics and procedure of conducting the business, including the economic substance of the transactions: include data on operating payments, payment of employee salaries, tax payments, etc.
5. Wait for the results of the document review
   

Please note that if documents are not provided on time or are provided not in full, the bank may restrict (limit) the functionality of the online banking and mobile app, the use of cards, and/or refuse to carry out the transaction.

If you have any questions, please call: 8 800 700-77-16.