What should I do if acquiring is not working?

If you are experiencing issues with the terminal or payment, contact Uralsib technical support or get in touch with your personal manager. Specialists will quickly identify the cause of the failure, help restore the operation of the equipment, or replace the terminal if necessary.

Support is available by phone and online. Contact details can be found in the agreement and on the bank's website. In most cases, the issue is resolved on the day of contact.